Hotels

Just spent 3 nights at the Broadway Millenium. The location is fantastic, just steps away from Time Square. The room was great. big by NY standards. The staff were really helpful., When we arrived... more

Just spent 3 nights at the Broadway Millenium. The location is fantastic, just steps away from Time Square. The room was great. big by NY standards. The staff were really helpful., When we arrived, the bathroom light wasn't working but it was fixed within a few minutes. Also the concierge service was fantastic. Ask Phillip for a restaurant recommendation..he recommended 3 restaurants to us and each one was reasonably prices but excellent quality. Overall a great stay Close

This is the first review I've ever written on TripAdvisor. I've stayed at a lot of hotels but my experience at this particular hotel has made me decide to break out of my shell and write this review... more

This is the first review I've ever written on TripAdvisor. I've stayed at a lot of hotels but my experience at this particular hotel has made me decide to break out of my shell and write this review. I arrived at the hotel at 3pm (one hour before check in). I was met with a very rude employee at the front desk. I swear to you all, I thought that he had a personal vendetta towards me for something I did to him. He was beyond cold and exceptionally rude. He said I couldn't check in because the room was unavailable. Although I was disappointed, I did understand hotel rules and that the hotel's check in time was 4pm and so I waited on one of the couches for an hour. I returned to the front desk at around 340pm and met a much nicer employee. He checked me into a corner room with a nice view of Times Square. I went up to the room and the room was still a mess from the previous stay. There were crumbs all over the table, and buffalo sauce on the desk. Oh yes, there was also a t shirt in the closet. So I went back downstairs and asked for another room. Finally after about an hour of waiting and 10 minutes of traveling in the hotel, I was booked into a very corner room on the 51st floor. It would have been nice if my check in was a smoother transition than what I have experienced. So I checked out yesterday and again, I met the same rude employee. He didn't even look me in the eye when he checked me out. I gave him my keys and he threw them to the side and proceeded onto the next customer. I asked if I was all set and he said yes. He didn't ask for ID nor did he ask me to sign anything. I didn't even see him press a button ANYWHERE to indicate that I have checked out. I am so afraid that I am still checked in at this hotel. All in all, although I'm very appreciative of the rest of the hotel's staff for making my stay better. I can honestly say I will never stay at this hotel again. A hotel is supposed to be a home away from home and this was not what I felt at the Millennium. And some other recommendations, if you get cold easily, do not stay at this hotel. The linens are so thin, it's shocking. Close

service was great. we arrived at 11am that day and our room was ready for us,definetly a plus in our book. didnt have to wait till 3pm. rooms were big, service was great. had a corner room and could... more

service was great. we arrived at 11am that day and our room was ready for us,definetly a plus in our book. didnt have to wait till 3pm. rooms were big, service was great. had a corner room and could see out over times square. location was awesome, didnt have to walk far for anything. rooms clean. would definetly stay again if opportunity arised. Close

New York City is certaintly the most diverse and cosmopolitan city in the world. Being so large and complex, makes it complicated for travellers to find a good value of a hotel, beyond the 5 star... more

New York City is certaintly the most diverse and cosmopolitan city in the world. Being so large and complex, makes it complicated for travellers to find a good value of a hotel, beyond the 5 star league (which is not only obvious, but quasi-monopolic - in th good sense-) In this trip, paid by the company, I was given the option to select a hotel for under $300 a night. I must say that the choice was so difficult, because of the tremendous amount of options and for the polarized and vast reviews, which spoke great and then bad about one same place. In any event, I ended up booking at the Millenium Broadway Hotel "The Premier", mainly because of the proximity to my business meetings. (Although, I've never liked Times Square and Broadway, too cheesy for me, sorry) Arrival is very impersonal and cold and is comparable to entering a subway station, only that in the subway station at least you know it is a subway station. In this case, the entrance leaves you wondering whether you entered the hotel or if you just happened to enter into some strange passageway or tourist trap electronics mall in Times Square. The reception clerks were helpful and efficient, point blank. No additional advice nor interest in the guest whatsoever (in fact, no ID check --- unbelievable) I was directed to the adjacent tower, which is sold as the "The Premier", in an attempt to be an upscale version of the same hotel, which has an overall feeling of a pimp's high-rise motel, comparable to some that DO exist in Germany and that were very popular during the Soccer World Cup. The quality of the furnishings is terrible. The linen, the bed cover and the furniture shout "cheap". I am sorry t be so harsh, but truth cannot be hidden. The room would be adequate for a 15 year old backpacker looking for a room or for an adventurous couple seeking for a quick fix, but by no means should this hotel be taken seriously as a 4 star business hotel. I called the operator to enquire about their laundry service, and all that I got was a "we call it a valet, you're i the Big Apple!" I was shocked at her rudeness after a simple question and for treating a guest as if I was some farmer from beyond cornland. That lady should have known better, much better. I could have taught her a lession in geogaphy, history, culture and education, but frankly I decided to just hold it to the hotel's reputation. The laundry, sorry, valet service was very corteous, although provided by an outside company. Food is very basic and service in the restaurant was uninspiring and grey. Out of the thousands of options to stay in NYC, I will definetely rule this one out for my next trip. I am sure that there must be a much better option under the $300 bracket. I will keep looking or, even better, staying at one of the many fantastic 5 star (and beyond) hotels in town. Close

My husband and I stayed at the Millenium for our 35th wedding anniversary. We had a wonderful time---the staff was so helpful---rooms were very clean too. We'd stay there again if we get to go back... more

My husband and I stayed at the Millenium for our 35th wedding anniversary. We had a wonderful time---the staff was so helpful---rooms were very clean too. We'd stay there again if we get to go back to NY city---I LOVED New York City---our first visit! We stayed 4 nights at he Millenium. Close