Hotels

The Surrey is amazing! It's very elegant, classy, and modern hip. It feels like an actual New York City Hotel. Unlike many out there that look like they're from Europe or Jamaica. The front office... more

The Surrey is amazing! It's very elegant, classy, and modern hip. It feels like an actual New York City Hotel. Unlike many out there that look like they're from Europe or Jamaica. The front office staff are very welcoming and very kind. I actually felt like a somebody. They're services there are wonderful. Their Spa there is very intimate, private and I enjoyed a great massage there. They have gorgeous couples rooms (2 to be exact) and their single rooms are very intimate and private. They allowed me to stay in my own treatment room without ever stepping out to move around to get to anywhere or anything. Their staff were great their amenities are outstanding. The teas they serve there are delicious! And I am a big tea fan! I got a tour throughout the hotel as well and it was very nice and humble. It felt like a luxury bomb hit my house and made it beautiful. I really did feel like home there. And I enjoyed the Spa Service there. It does need a few changes here and there with the design, but I would definitely go back! Close

We stayed at The Surrey one night celebrating our anniversary. The hotel has recently changed hands and I believe has undergone some upgrades. The hotel is VERY nice inside. The rooms are bigger... more

We stayed at The Surrey one night celebrating our anniversary. The hotel has recently changed hands and I believe has undergone some upgrades. The hotel is VERY nice inside. The rooms are bigger than you might expect from a hotel in this area - plenty of room for a couple. The bathrooms are modern and it has all the things you would expect from a luxury hotel. The employees could not have been nicer. They catered to your every need. If you are interested in eating at the hotel, be sure to make reservations. We learned they are usually sold out as the chef has quite a following. We were lucky with the weather and walked to Broadway for our play and enjoyed the city. If the weather is a little shaky it's a long walk from 76th street to the Broadway area. But there are lots of taxis and the subway is only a few blocks away. I would recommend this hotel for those not operating on a small budget. It looks like it will be pricey but if you can afford it - I would highly recommend it. (They do have a special for awhile which I believe includes a spa visit and several other items - this looks like a very good deal). Enjoy!!! Close

The hotel is in a great location, just few minutes from everything, great beds and the room was super clean as was the bathroom. Customer service is clearly a priority at The Surrey. The staff was... more

The hotel is in a great location, just few minutes from everything, great beds and the room was super clean as was the bathroom. Customer service is clearly a priority at The Surrey. The staff was friendly, the doorman was helpful and the girl who checked us in was good, but the guy who was next to her was even better. He didn't check us in but he gave us a very warm welcome and he remembered our names and details of our conversation the next day. He was so nice and so friendly; his name was MARCO. My wife and I had a little inconvenience with the room so we asked to speak with the manager who ended up being Marco. He was so nice and it was incredibly appreciated his help, although more than the support and solutions he provided to us, it was amazing how he listened us very carefully even when we were rude and with a attitude? He WOW us!! Also, we liked the fact that he invited us to come back to visit The Surrey and he offered himself to help us to make a reservation for the next time, it was incredible!! Well done Marco. We've both traveled a lot for business and pleasure and we were really pleased with the service at this hotel. When my personal assistant made the reservation, I was not expecting that friendliness, I thought it was going to be like The Carlyle or The Mark but glad it wasn’t. Marco gave us a unique and outstanding service which made The Surrey the best service we have ever seen. We truly enjoyed the hotel and the service. The next time my wife or I come to New York we would love to stay at The Surrey again? Close

From the moment you walk into the classically modern marble lobby, you know this hotel is something special. The Front Desk/Concierge staff greeted me with a warm and gracious enthusiasm. Brand new... more

From the moment you walk into the classically modern marble lobby, you know this hotel is something special. The Front Desk/Concierge staff greeted me with a warm and gracious enthusiasm. Brand new decor complete with one-of-a-kind art pieces and timeless furniture give the lobby character. The rooms are on par, if not better, than many of the great hotels of the world. Small touches like hand-painted decals on the armoire and dark wood tones make you feel cozy, yet the view onto Madison Avenue and the Upper East Side remind you of the culture that abounds. The king size bed was inviting and plush; the desk ergonomic and just the right size. A small sitting area overlooking the city comes complete with a Vanity Fair and Lanvin "dictionary." The bathroom is elegant and spacious; a large shower with a rain head comes in even the most basic "salons." The Cafe Boulud, off of the lobby, was exquisite. Innovative dishes and attentive service make this restaurant a must when staying at The Surrey. You must try the ravioli! Besides the wonderful decor and top-of-the-line amenities, the service is what really sets this hotel apart from the rest. Each staff member I encountered was polite, friendly, and helpful. It was almost as if every employee was the hotel's concierge! Small details, like pronouncing my name correctly on the phone, (a rarity in most properties) were always considered and even more thoughtfully completed. Close

Of course the location is terrific. Just mapquest it. However, the water coming out of the pipes is brown. Let me repeat: BROWN! The carpets are old and frayed. We were given a penthouse that sounded... more

Of course the location is terrific. Just mapquest it. However, the water coming out of the pipes is brown. Let me repeat: BROWN! The carpets are old and frayed. We were given a penthouse that sounded terrific. However, the radiator would not shut off and we had to keep the windows open just to reach tropical temperatures. Next time, we'll bring a space suit from NASA. The hotel staff sent a different person for seven days in a row to no avail. This supposed penthouse was the most bizarre three bedroom suite I've ever seen. It was a dark as a tomb and almost as cheerful as one. In essence, this hotel is a disaster unless you don't mind BROWN water. Close