We are a family of three, children aged 9 and 3 with their parents, traveled for the second time to Dubai in February 2008. The first time we stayed at a 5-star hotel, but this time we had to squeeze...
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We are a family of three, children aged 9 and 3 with their parents, traveled for the second time to Dubai in February 2008. The first time we stayed at a 5-star hotel, but this time we had to squeeze our budget, and choose to do it from the accommodation.
I found the hotel from the net, and decided to call them directly. The line was bad, but I managed to get the room reserved and was instructed in what email address to send the credit card information for the guarantee. All well in that order. Even a change in the reservation dates worked OK.
Our arrival was early in the morning, and as I was anticipating problems getting a room before afternoon, I had made the reservation already starting from the previous night, so that our children could continue their sleep. Upon arrival we had to wait for quite some time to be served, as the receptionists were dodging loud arguments by a dissatisfied German couple who wanted to get what they felt they had paid for. When we finally got our room, it was obvious that someone had stayed there for the night (although I had paid for the night) and it was still being cleaned - the hotel got double money for the room for that night. My wife and daugher were not very happy with the room, although it was quite large and had a window to the swimming pool. The positive side was that we were organized two rollaway beds, so that the entire family could fit to the room without any problems. We ended up staying there, although I did call to some other hotels to ask for prices. Regent had cleverly conditioned the reservation so that we would have to pay the full reservation fare even if we stayed only one of the nights in our 5-night reservation.
The hotel proved to be a fairly good 3-star hotel. If you go there, don't expect to get 5 stars, but it was worth the money - there are not too many 3-star hotels by the beach in Dubai, and for this market this hotel was a good choise. Some taxi drivers had difficulties recognizing the hotel name, but telling that it's near Dubai Marine Club and Jumeirah Mosque helped.
The breakfast at the hotel was good, although many items tended to end well before the breakfast time was over. We ordered room service breakfast the first morning as we slept past the breakfast time, and the food was good and delivered as promised. We did not try other restaurant facilities at the hotel. My wife tried the beauty salon for some treatment and make-up, and was quite satisfied.
In front of the reception a local travel agent was offering tours, and we booked a jeep safari. We were not informed for what to do, and ended up sitting in the jeep parked at a desert 'resort' for an hour (we could have done things there, but no one told us - be sure to ask about the program on the tour beforehand). The jeep dune ride was a great experience; the two italians in the 3rd row of the Land Cruiser were shouting 'slower, slower' to the driver (who did not appear to understand, although he did understand just that much), where as our 3-year-old was screaming of exhilaration, and during a quieter moment wanted to go faster. It was like a roller coaster ride without tracks. A bit scary, but memorable. They also arranged for us to try to snowboard down the dune. The beduin village themed dinner and show included in the safari were downgraded by the cold wind - the food was tasty, but it felt like you had to fight for it, as the lines were long.
The once-beautiful garden of the hotel was all covered with two large tents that I did not find attractive at all, and all access to rooms went through the tents. Many people seemed to enjoy the water pipes, TV and bar service in the tents, though.
The swimming pool was not in very good shape (peeling paint, broken strainers etc.) but the water was clean, although quite cold in February, and the pool was barely large enough for adults to swim. The children liked it.
The reception staff were not very efficient or friendly, and they seemed to get quite a lot of negative attention from people who wanted to change hotels in the middle of their stay (the fare rules require full payment even if you leave early). They also forgout our transportation order for the trip back to the airport; luckily we had made it with lots of time to spare, and there was another reservation half an hour later, so we got to the airport in time. We used the hotel's transportation and were satisfied with it.
The room was a bit dusty on arrival, but as my wife asked for an extra vacuum cleaning things improved, and we had no complaints from there on. The room cleaner was very friendly and service oriented.
The beach in front of the hotel was quiet but clean, and life guards were in duty, also guiding non-swimsuit dressed people away from the beach! The breakwaters were necessary, as the waves were quite big. One day was outright stormy, but we spent that in shopping malls... There was a good soft-rubber-surfaced jogging path on the beach in front of the hotel, and a bicycle path paralleling it. A few hundred metres away a decent grocery store, and even the small Dubai Zoo was near.
For a traveler with budget restrictions but willing to stay on the beach in Dubai this hotel was a good choise, if you are ready to stay in a non-luxury hotel, and can be sure that you stay there all the days that you book.
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