Quality Hotel Dudley

2 of 5 stars
Birmingham Road Dudley , GB DY1 4RN 0800 298 3998

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Quality Hotel Dudley

Facade
Facade
Twin Bed
Twin Bed
Double Bed
Double Bed
Reception
Reception
Foyer
Foyer
Restaurant
Restaurant
Restaurant
Restaurant
Bar
Bar
TripAdvisor Reviews 3.0 of 5 TripAdvisor Reviews 171 reviews
Hotel location map

"The Quality Hotel Dudley made its name as the first hostel in Dudley. It is now a busy modern hotel on the edge of the town center. Guests can relax with a drink in the County Bar and then move into the restaurant where a varied menu is available. All modern guest rooms have en-suite facilities and were refurbished in 200... Read More

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About Quality Hotel Dudley

"The Quality Hotel Dudley made its name as the first hostel in Dudley. It is now a busy modern hotel on the edge of the town center. Guests can relax with a drink in the County Bar and then move into the restaurant where a varied menu is available. All modern guest rooms have en-suite facilities and were refurbished in 2005. The hotel offers nine meeting rooms to suit every occasion. There is free ample on-site parking. The property is close to the Black Country Living Museum, The hotel offers discounted (5GBP) all-day passes to a nearby Health & Fitness Ctr. Phone charge 0.30 GBP pence per minute approx. Up to 2 children 14 and under stay free if sharing room with at least 2 parents or grandparents, extra bedding included. Wireless Int 6.00gbpper hour. Pet charge 5.00 GBPpet/night."

  • Check-in time: 15:00
  • Check-out time: 11:00

Pets policy

  • Pets welcome

Smoking policy

  • Smoking not permitted

Credit cards accepted by hotel

  • Mastercard
  • Visa

Birmingham Road Dudley , GB DY1 4RN

Hotel facilities
  • Car rental desk
  • Wi Fi Connection
  • Interior corridor access to rooms
  • Restaurant
  • Room service
  • Pets allowed
  • Private dining for groups

Room facilities
  • Data port

Dining Options: LOUNGE BAR OPEN 1730 TO 2300 ENTERTAINMENT SIMPSON*S BAR OPEN 1100 TO 2200 THE CONSERVATORY OPEN 700 TO 2200 BKFST LUNCH DINNER NANDO*S CHICKEN RESTAURANT TOBY CARVERY

  • Meeting Rooms
  • BY CAR FROM THE M5 - LEAVE THE M5 AT JUNCTION 2 AND TAKE THE FIRST LEFT AT THE ROUNDABOUT. - TAKE THE THIRD EXIT OFF THE SECOND ROUNDABOUT. - PROCEED FOR 1.5 MILES AND TAKE THE FIRST EXIT AT THE THIRD ROUNDABOUT. - THE HOTEL IS LOCATED ABOUT 200 YARDS AWAY ON THE LEFT HAND SIDE. BY RAIL DUDLEY PORT TRAIN STATION IS APPROX. 2 MIN. AWAY FROM THE QUALITY HOTEL DUDLEY BY CAR. BY BUS THE BUS STATION IS APPROX. 5 MIN AWAY FROM THE QUALITY HOTEL DUDLEY. ALTERNATIVELY THERE ARE BUS ROUTES FROM THE STATION THAT STOPS DIRECTLY OUTSIDE THE HOTEL.

2 E - Dudley Zoological Gardens

2 E - Brierley Hill Glass Museum

11 W - Birmingham Civic Centre

45 Nw - Coventry Cathedral

14 Nw - Sea Life Centre

25 W - Nec Birmingham

12 W - City Museum * Art Gallery

14 Nw - Bull Ring Shopping Centre

EMA: 51.0 Mile

11 W - West Midlands County

22 W - Aston Villa Football Ground

14 W - Edgbaston Cricket Ground

6 Sw - Walsall City Centre

14 W - Birmingham Football Ground

CVT: 40.0 Mile

11 W - International Convention Ctr

43 Se - Severn Valley Railway

13 Nw - Cadbury World

13 Nw - Birmingham Botanical Grdns

14 Nw - Birmingham City Centre

BHX: 20.0 Mile

1 S - Black Country Living Museum

7 S - Wolverhampton City Centre

25 W - National Exhibition Centre

21 Ne - West Midlands Safari Park

32 Se - Iron Bridge Gorge

6 N - Merry Hill Shopping Centre

12 W - Theatre District, Birmingham

6 S - Wren*s Nest

13 W - International Jazz Festival

Trip Advisor reviews

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Hotel ratings (overall)

3.0/5 3.0/5

based on 171 Customer reviews

What to expect:

  • 3.5/5 Location
  • 3.0/5 Rooms
  • 3.5/5 Service
  • 3.5/5 Value
  • 3.5/5 Cleanliness

"Not what I would call quality."

2.0/5

Mon 10 Jun 2013

We were part of a bus load (57 people in total) arriving on 12th of June, we arrived about 1 30 pm and we were all going to a concert at 5 pm, the hotel had made no arrangements for the restaurant to open so we could all get something to eat before we went out at 5pm, any well run hotel would have done this, there was money to be made here. So we had to go a couple of hundred yards down the road to a Tesco Express. This booking had been made well in advance so they had plenty of notice. ( The management were obviously not on a percentage of profits) The following morning, we went down for breakfast AT 8.30am to find there was no tables available as they were full, we had to wait for someone to vacate their table, there were at least a dozen more people who came in behind us who all had the same problem. The waitress who was on had only one speed, and that was slow, she told a number of people that "I only have one pair of hands" when asked for more bread for the toast or the milk jug was empty, it was obvious the staffing levels were not adequate . The window catches in our room were broken and couldn't be closed securely, and the level of cleanliness was not the best. One positive thing though, the beds were comfy..

"Our big day 24th May 2013"

5.0/5

Sat 01 Jun 2013 Tipton, United Kingdom

When myself & now husband decided to get married we wanted to do it on as small a budget as possible, so when we saw the wedding packages that were available at the quality hotel we were quick to enquire & then make the booking with them. I must say the staff were very friendly & helpful whenever we had any dealings with them but responses to my emails or phone call were very slow so I had to keep on top of the communication between us (which to be honest did worry me slightly). However when the date grew nearer they upped there game & was on top of communication with me at every point necessary. The big day arrived & I met Andy (the man was sent to me from heaven he was amazing) his opening line was "hi I'm Andy I will be with you from when your first guest arrives till that last one leave's, anything you need throughout your day let me no" the man was a genius, all my guests commented on how professional & efficient he was, every last detail he thought of. All I can say is we payed very little for the service we were given & they really did make our special day special. I would strongly recommend this hotel for your wedding or any other special event you may have. Thank you so much Andy & all the staff at the Quality Hotel in Dudley. Lee & Rachael Littlewood x.x.x

"ok for odd night"

3.0/5

Mon 13 May 2013 lincoln

the hotel itself is in a good location, rooms are a bit dated and could do with some maintenance, but bedding was clean. Some of the staff are miserable and not very welcoming especially at breakfast, for the money i paid for the room i would have expected a better quality of breakfast. Parking is good but as its on a main road it can be quite noisy.

"Sleepless in Dudley"

1.0/5

Thu 09 May 2013 Dublin, Ireland

In order to save you from reading an entire review, the bottom line is: do not stay at this hotel. In fairness, "Quality Hotel" doesn't specify whether it's a Good Quality or a Bad Quality Hotel. Trust me, it's the latter. Check-in went very smoothly. Not a warm welcome (or any welcome, for that matter), but we got our key and we were directed to our room "just along that corridor". This turned out to be up a staircase, along a corridor, around a corner, up another staircase, around a corner, down a staircase, up another staircase and along a final corridor. Curiously each section of the corridor manages to have a different odour from the last - some of them positively sinus-stripping! The room itself was functional, threadbare with curtains hanging off the rails that don't quite meet in the middle, but for only 2 nights, we decided to make the best of it. Hungry after the trip, we decided to order some food by room service, and here's where the fun really started. The phone in the room didn't work - the receiver was partially dismantled, like a low-budget James Bond had been trying to install a phone bug. There was a red flashing light on the phone, however, which we were unable to stop. So I decided to run the olfactory gauntlet and head to reception. The conversation went like this: Me: "Hi, the phone in my room doesn't work...." Receptionist: *shrug* Me: "Okaaaay...well, I'd like to order food to the room, please." Receptionist: "What time is it?" Me: "9:10pm" Receptionist: "You can't - the kitchen closes at 9!" Me: "But the menu says 9:30...." Receptionist: "Nope, it's closed, but if you want to go ask the kitchen, maybe they'll cook something for you" So, I trudged off to the kitchen, where a pleasant man enquired and said that yes, indeed, they would cook something for me. "Fine," I replied, "I'd like 2 x combo platters please." "We don't do that any more, sir.", was the response. "Ummm...but the menu says..." "Nope, we're revamping that menu - disregard it." Eventually, we managed to settle on some side dishes, which cost £2 extra to be brought to the room. This little endeavour finished, I went to the reception to request an iron and ironing board and found the receptionist laughing and chatting on her mobile phone to her friend. My best polite-cough-and-raised-eyebrow resulted in being admonished "One minute" from the receptionist. Eventually, I just bit the bullet and interrupted her chat: "I want an iron and ironing board, please." "No, don't have any. Try later." and a return to her interesting phone call. On top of this, the fixed-height shower head aims right at the centre of my back, and manages to get more water on the floor than on my body. Suitably non-refreshed by the disappointing shower, difficulties of ordering food, and the dismissive receptionist, we turned our attention to the many impediments to a good night's sleep that this hotel offers. The bed sagged terribly in the middle, and so - in order to avoid continually colliding with each other - we were forced to try sleep on the edges of the bed. This has happened before in a hotel, and is normally not an issue, except that this mattress felt like it had been stuffed with rocks. Sleeping on a bag of rocks on the edge of a precipice is not a pleasant experience - in fact - you don't! Just as I felt that I could try and sleep, the local pubs and clubs started emptying with the assorted noise and shouting this brings. I hoped that the noise would soon pass - and it did - right into the hotel, and into the room next door to us! We survived the night on zero sleep, and went down to see what delights the breakfast offered. The Quality Hotel has put a great deal of thought into the decor of the dining room/bar area, so that it has all the ambiance of a prison mess hall. Interestingly, all I could hear amongst my fellow inmates...sorry - "guests", was various murmured complaints about the lack of hot water, and the state of the rooms. There was no one at the hot breakfast buffet, so we started serving ourselves. Not a good idea! A waitress walked briskly from the other side of the room calling out "Wait, stop!" and snatched the plate and tongs from my wife. I was standing to my wife's right and observing this, when the waitress looked up and said "queuing is from the other side". Suitably chastened, I shuffled three steps to my left and, mollified, the waitress served some minuscule portions of breakfast. There was also a handout in the room, which gaily announced the availability of "Fresh Lavazza Coffee - add an espresso to your breakfast for just £1.25". By this stage I was in dire need of an espresso, so my wife stopped a waitress and asked for an espresso. "No, we don't do those.", was the reply. "But the menu says...", started my wife. "No, we don't do those!", the waitress firmly responded. The second night was as bad, if not worse than the first, with our neighbours in the next room listening to loud music at 2.30am, shouting to one another, and finally engaging in extremely loud, orgaistic love-making that sounded like the famous scene from When Harry Met Sally obscenely amplified. If you have masochistic tendencies, and like handing over money in order to be disrespected and sleep deprived, then the Quality Hotel in Dudley should be your first choice. For me, I'm going to be staying in the Village from now on.

"Always good service, good value, & great rates"

4.0/5

Tue 30 Apr 2013 Blackpool, United Kingdom

I use the Quality Hotel Dudley on a regular basis for my team of staff working in the area. I have always received an extremely high standard of friendly service throughout the past 12 months and all my team enjoy staying there. If we do get any issues, we immediately inform the front desk and the reception team will do whatever they can to deal with the matter to a satisfactory conclusion. My team also enjoy dining and relaxing in the hotel's Conservatory Restaurtant and Bar the prices are pretty reasonable and they have some good deals on if you want to dine there. You could do a great deal worse staying in Dudley I can assure you.

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