Pestana Bay Ocean Aparthotel - ALL INCLUSIVE

4 of 5 stars
Praia Formosa Funchal , Madeira , PT 9000-247 0800 298 3998

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PESTANA BAY

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TripAdvisor Reviews 4.0 of 5 TripAdvisor Reviews 223 reviews
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The All Inclusive Pestana Bay Ocean Aparthotel has a magnificent view over the Atlantic Ocean and direct access to the beach. This hotel is ideal for families and all its rooms are fully equipped with a kitchenette. Pestana Bay provides free shuttle service to Funchal town, where you will find several bars and restaurants.... Read More

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About Pestana Bay Ocean Aparthotel - ALL INCLUSIVE

The All Inclusive Pestana Bay Ocean Aparthotel has a magnificent view over the Atlantic Ocean and direct access to the beach. This hotel is ideal for families and all its rooms are fully equipped with a kitchenette. Pestana Bay provides free shuttle service to Funchal town, where you will find several bars and restaurants.

Praia Formosa Funchal , Madeira , PT 9000-247

Restaurant

  • Arlequim Restaurant: With a spectacular view over the ocean and offering an a la carte menu, light meals and themed buffets with daily entertainment.

Bar

  • Arlequim Bar: Live music every night and a variety of shows create pleasant ambience.
  • Pool Bar: Bar serves a selection of tropical drinks.

Location information

  • GPS Coordinates: Lat: N 32o 38.283 Long: W 16o 56.933

Local attractions

  • Praia Formosa
  • Funchal
  • Airport Madeira - 20km, Funchal centre - 3km
  • Monte Church: 25.0 Kilometre
  • Madeira Magic (activities for children): 750.0 Metre
  • Madeira Story Centre: 5.0 Kilometre
  • Levadas
  • Quinta Monte Palace: 25.0 Kilometre
  • IBTAM Museum (Embroidery): 4.0 Kilometre
  • Cable car rides Funchal-Monte: 6.0 Kilometre
  • Palheiro Golf: 7.0 Kilometre
  • Marina: 3.0 Kilometre
  • Santo da Serra Club (27 holes): 30.0 Kilometre
  • Madeira Wine Museum: 4.0 Kilometre
  • Madeira Theme Park (Santana): 40.0 Kilometre
  • Quinta Vigia: 2.0 Kilometre
  • Santiago Fort: 6.0 Kilometre
  • Vicentes Photography Museum: 3.0 Kilometre
  • Quinta Magnolia: 1.5 Kilometre
  • Cathedral: 3.0 Kilometre
  • Lido: 2.0 Kilometre
  • The Farmer's Market: 6.0 Kilometre
  • Sacred Art Museum: 3.0 Kilometre
  • 'Casa das Mudas' Art Centre: 35.0 Kilometre
  • Funchal Municipal Museum (Natural History): 3.0 Kilometre
  • 'Rua de Santa Maria', Funchal Old Town: 6.0 Kilometre
  • Monte Sledges: 30.0 Kilometre
  • Casino of Madeira: 3.0 Kilometre
  • Museum of Contemporary Art: 4.0 Kilometre

Hotel facilities

  • 24 hour security
  • Air Conditioning
  • Air-conditioning in public areas
  • Car rental desk*
  • City tours*
  • Concierge
  • Currency Exchange*
  • Dressing room
  • Dry cleaning
  • Elevator/Lift
  • Free city centre shuttle
  • Gardens
  • Laundry*
  • Library
  • Lobby bar*
  • Luggage room
  • Medical service*
  • Night Porter
  • Parking
  • Postal and fax service*
  • Reading room
  • Reception (24 hours)
  • Reception desk
  • Safety Deposit Boxes*
  • Theatre reservations*
  • Tour desk*
  • Wi Fi*
  • 24 hour concierge
  • Gay Friendly

*May incur additional costs

Room facilities

  • Air Conditioning
  • Balcony
  • Bathrobe
  • Cable television
  • City Map
  • Climate Control
  • Telephone*
  • Television
  • Wake-up calls
  • Hairdryer
  • Mini-bar*
  • Microwave Oven
  • Safe
  • kitchenette
  • Private bathroom with bathtub
  • Private bathroom with bath/shower

*May incur additional costs

Leisure facilities

  • Beach access
  • Darts
  • Diving*
  • Evening entertainment
  • Excursion program*
  • Fitness Center
  • Games room
  • Gym
  • Health Club
  • Jacuzzi
  • Outdoor swimming pool
  • Sauna
  • Snooker
  • Steam bath
  • Sun Beds
  • Swimming pool
  • Table tennis
  • Turkish bath
  • Water Sports*
  • Wellness centre

*May incur additional costs

Hotel Policies

  • Check-in time: 15:00
  • Check-out time: 12:00

Children policy

  • Children welcome

Smoking policy

  • Smoking not permitted

Credit cards accepted by hotel

  • American Express
  • Diners Club International
  • Maestro
  • Mastercard
  • Multibanco
  • Visa
  • Visa Electron

Hotel reviews

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Hotel ratings (overall)

4.0/5 4.0/5

based on 223 Customer reviews

What to expect:

  • 4.0/5 Location
  • 4.0/5 Rooms
  • 4.5/5 Service
  • 4.0/5 Value
  • 4.5/5 Cleanliness

"staff rating"

4.0/5

Fri 10 May 2013 York, England, United Kingdom

On arrival we were given a questionaire to nominate staff member of the month. The staff were all exceptional and we couldn't pick any one out. Hotel a little isolated but courtesy bus provided a good service. We have had better meals in hotels but the meals provided were of good quality and we didnt go hungry. I could recommend this hotel for its friendly atmosphere and relaxation.

"Friendly hotel"

4.0/5

Sat 13 Apr 2013 berkshire

This was our first visit to this hotel. The staff were friendly and helpfull especially the reception. We went on an all inclusive basis and on the whole the food was good if a bit repetitive,our only gripe was that the tea/ coffee was out of a machine. The rooms have just been decorated and so were fresh and clean with a great view over the beach,unfortunately the beach had no access from the hotel due to ,I think,storm damage. There's a free shuttle bus to Funchal that runs throughout the day. Overall a nice hotel.

"Great location, friendly staff, noise issues from all of the maintenance work being done"

3.0/5

Wed 10 Apr 2013 Bromley, United Kingdom

To start off on a good note the hotel itself was very clean, well laid out (dining room and bar area overlooking the seafront) with friendly and attentive staff. The location was excellent, right on the seafront, with great views from the veranda overlooking the beach. The rooms are excellent, and even have their own catering facilities! Food was clean and plentiful, albeit using the same stuff pretty much every night (fish, pork, beef) with a few bells and whistles on to disguise this fact. The fish is the highlight - all of the seafood was very good. Breakfast was ok - lots of fresh fruit and good yogurt, but the cereal was mainly the cheap sugar-laden kiddies varieties, and the eggs and bacon were swimming in cheap fat. No decent tea or coffee (more on this later), which is tantamount to sacrelige for me at breakfast. Nearby Funchal and Lobos were beautiful and well worth it, and the island has some fantastic Levadas walks to go on. Cons: - A number of key amenities that were listed as being available were not, such as the "private" beach front (currently sealed off), and the jaccuzi (maintenance work being done on it). - Some of the facilities had odd and impractical opening hours - i.e. the gym and spa dont opening until 9am and then close at 6pm, which is pretty useless if you are going on a day trip and wanted to use these facilities either before you go or after you get back. - No drinking water facilities in the gym or spa area (where the sauna / steam room were). - All tea and coffee had to be gotten from vending machines in the dining area. These frequently got clogged up and contaminated (water looked murky on a frequent basis), producing some fairly nasty tea and coffee. - Noise issues; - arnound the pool there was hammering going on for a number of hours due to work being done on the jacuzzi which made chilling out round the pool a bit difficult. Also, a few nights in i asked to be moved to another room due to a noisy neighbour, and i was moved to a room on the 1st floor with no occupancies either side. Sounded great. What they didnt tell me was they had moved me into a room with maintenance work going on directly above me! For the rest of my visit i had to put up with hammering and banging in the room above me (again, more maintenance work being done) from 8am, through the whole day at intermittent intervals. This made relaxing in my room very difficult. In addition to this, because the room overlooked the courtyard I had the din of HGVs and tour coaches pulling up and unloading from about 8.30am, followed by a bloke using a pick axe and a power drill shortly after in the courtyard (again, maintenance work). The hotel had only been opened a few months ago, so why did they not get all of this maintenance work done before opening ?!? In the late evening there was more of the same, albeit not to quite the same extent

"Newly renovated, lovely location, but isolated"

4.0/5

Mon 08 Apr 2013 Vienna, Austria

I read many Trip Advisor reviews of this hotel before I went there, and I think many of the comments are either positive or negative depending on what the traveller is looking for. So I will try to be objectve so others can decide if it's right for them. This hotel is not "family friendly," in that there's not much for young children to do (other than swim in the pool). Therefore, most of the guests or older or retired. This suited me and my partner very well, since we wanted peace and quiet, and no "programs" for children as we had experienced in other resort hotels. Each evening at 8:00 pm there is a music program in the reception/bar area, but otherwise there is no piped-in music or entertainment programs. The location is right on the ocean, but just outside Funchal. So the view and sound of ocean are wonderful from the dining terrace, the pool and the rooms (all rooms and balconys face the ocean). But it's too far from the city to walk, and there isn't anything in the neighborhood. However, there is a hotel bus that leaves for the center of Funchal every 45 minutes, starting at 9:00 am. If you want to get to the public bus system for hiking (as we did), this is rather inconvenient, because you won't catch a bus earlier than 9:30 or 10:00. But if you plan to spend time in Funchal, or will go on organized trips and excursions, then this is not a problem. This hotel is also served directly by the AeroBus - the public bus to and from the airport. As of March 2013, the cost was 5 euros one-way and 9 euros round-trip. The hotel was renovated recently, and re-opened at the beginning of March 2013, so it's very clean and in good shape. We found all of the personnel helpful and friendly, especially the people at reception. They seem to go out of their way to arrange excursions, rental cars and find information for you. Each meal is a buffet. I usually don't like buffets because I find the food is average and not typical of the country. My partner was disappointed with the selection (he thought there should have been more choices), but I found that most of the dishes were prepared well. Although there weren't typical examples of Madeira cuisine (the range of seafood, for example), each meal had a choice of at least 2 meats and 1 fish. This would probably not be very good for vegetarians, however. The coffee was not typical of Portugal; it was from a coffee machine dispenser, and tasted somewhat burnt. The wines available for free (one white, one red) were good, but the same selection every day got boring. There is a selection of wines and other alcoholic drinks that can be bought from the bar, but we didn't want to do this at an "all-inclusive" resort. Finally, overall both my partner and I enjoyed our stay at this hotel. Lovely location and quiet, with good food and comfortable rooms.

"Brilliant stay"

4.0/5

Mon 01 Apr 2013 London, United Kingdom

Great hotel with very comfortable views. Very helpful and extremely friendly staff. The free bus service to Funchal also is very reliable. We are vegetarians and they made us what we asked for. Mr Leonel Goncalves- the head waiter for fantastic and so were the chefs. Highly recommended hotel

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