Hotel reviews
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"Stuart B."
The accommodation was "compact" but adequate for our stay of two nights. The staff were helpful and friendly, and to be honest I would rate their attention as excellent. I had a minor medical condition that needed attended to, and I had to attend A&E. The staff on duty were attentive, and very quickly organised a taxi, and instructions where to go. The next morning a different member of staff on duty enquired as to how I was, and had everything worked out ok....I was impressed. The breakfast was very good, and the staff very attentive to our needs...it's the best tea I've had in a hotel for quite some time! If we stayed again, I'd like a bigger room and ensuite...we had booked a deluxe double, but because we arrived early, we were changed to another room at our own request. I don't think we were in a deluxe!
"A pleasant surprise"
We had booked to stay for two nights as we wanted to explore the Paddington area. On arrival, our request to store our bags was readily actioned. At check-in later that afternoon, the staff were very helpful, and took us to our room. The room was smaller than expected, but okay by London standards. Getting around the bed without knocking the flat screen TV off the wall caused some anxiety. However, the room was nice, the bathroom was clean and had good, new fittings, and we appreciated the free Wifi. The bowl of fruit and the tea/coffee/biscuits were nice to have.
As in some other hotels, we found the duvet too warm and ended up sleeping under the duvet cover only. We didn't follow this up, so it could be that there would have been a light blanket available if we had requested one. The staff were very helpful.
The breakfast (included in the room rate) is one of the best we have had in a London hotel.
We would very happily book into this hotel again.
Another plus is that the hotel is barely ten minutes walk from the lovely area around Little Venice and Regent's Canal.
"Friendly staff, excellent location"
The room was a good size and perfectly clean, the staff were friendly and attentive.
The purpose of my trip was to visit friends and do some shopping, from the hotel I was able to walk to Oxford street in around 40 minutes.
Buffet breakfast was as one would expect.
The cost of the hotel was very reasonable, I would definitely return.
"Exceeded My Expectations"
This hotel is an excellent example of the four star standard. The bedroom I booked is well furnished with two excellent king sized beds with medium to firm mattresses. The linen is spotless and there are plenty of pillows to rest a weary head. There is a complete absence of tobacco smells in the room and there is a charge for room 'fumigation' if anyone chooses to smoke. There is ample work space with a number of chairs should any guest need to do paperwork, use a laptop or similar. The shower room and toilet in my room (401) is small but well equipped. It has the latest style in 'new looking' sanitary ware and a thermostatically controlled shower regulator. There are plenty of good quality towels and toiletries; hardly any need to bring your own, unless you are a fan of a particular brand of shampoo or shower gel. A large flat screen TV and fully functioning remote control permits access to a full range of programmes. There are biscuits, tea and coffee making facilities. I took breakfast in the downstairs restaurant at a charge of £12:00. The food is very appetizing and includes a full range of fruit, juices, cereals and continental style and cooked breakfast items with a range of beverages to suit every conceivable taste. The employees are exceptionally helpful and polite and made sure that I enjoyed my stay to the fullest. I strongly recommend this hotel to even the most discerning guest. I was fortunate in that I booked using lastminute.com and so managed to obtain an excellent room tariff. Rates do vary and it is worth noting this. The hotel is approximately 5 minutes walk from Paddington underground station. If you are traveling with hand luggage only it is hardly necessary to book a taxi.
"Nice hotel..... If I got past reception...."
We booked the Park Grand hotel just over a month ago and were really looking forward to having an enjoyable stay in 4 star accommodation.
Unfortunately this was not tha case as upon arrival at the hotel we were informed that there were maintenance works going on in the rooms and we would have to be transferred to a sister hotel immediately.
We never got an email pre warning us or a phone call despite them claiming that they tried to contact us. We were then told to go to the Shaftesbury premier hotel across the road where we were given what can only be described as "student accommodation" sized bedroom which was actually smaller than our own bedroom at home. Also we booked a superior room for what we considered a 4 star price only to get what we considered a 3 star.
However, on a good note we received a complimentary bottle of wine as compensation in the other hotel and the bed was very comfortable...just a really small bedroom! Website is slightly misleading so check before you book!
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