We continue to monitor the situation in Egypt following the recent change in the Foreign and Commonwealth Office (FCO) travel advice. For up-to-date information on this travel alert please check the latest advice from the FCO.
If you are due to travel to and from Sharm el Sheikh and are concerned about your travel plans, please contact our Customer Care team on 0800 083 4000.
We recommend that you check the status of your flight directly with your airline at least 24 hours before you travel and again prior to leaving for the airport. We act as agents for flight-only bookings, so your contract is directly with the airline you are travelling with. Should your flight be affected our Customer Care team will assist you in arranging an alternative flight or refund in line with airline policy.
Package bookings (flight + hotel)
Please contact our Customer Care team who will assist you in cancelling or amending your booking (subject to availability).
If you have booked a package holiday but your tour operator is one of our partners, your contract is with your tour operator and you will need to contact them direct. You can find out who your tour operator is by looking at your confirmation email.
If your flight is confirmed as affected, and you have taken out insurance for your trip you can initiate a claim with your insurance company. You will need to contact them directly in order to do this. However we are happy to supply you with any documentation you need to help you to make a claim. If your flight is not affected, please note that the validity of your travel insurance could be affected by the FCO advice so please also check with your travel insurer for details of their policy.
Hotel, rental car etc.
If you have booked a hotel or car on our website and you are no longer able to use, please contact our Customer Care team on the number provided above. We will work with them to try to arrange an amendment or cancellation where possible, subject to their policy. Please be advised that you will need to cover any costs resulting from amendments to your booking if applicable.
Thank you for your patience at this time. If you have any questions about your booking please call our Customer Care team on 0800 083 4000.